Havari for Retail & E-commerce

Turn more messages into sales and bring customers back

Answer every WhatsApp, Instagram and Facebook message from one inbox, and send campaigns that actually get read.

  • DMs and messages answered hours late
  • Customers who buy once and never come back
  • Email campaigns that nobody opens
Work out what you're losingStart free 14-day trial

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Revenue calculator

How much are you losing each month?

A typical example for shops and online stores loses around £2,970 a month. Move the sliders to match your business and see what Havari could win back.

Slow or missed messages

−£585/mo

Customers who drift away

−£1,800/mo

Missed calls

−£585/mo

You could be losing

£2,970 /month

That's £35,640 a year.

Slow or missed messages£585
Customers who drift away£1,800
Missed calls£585

With Havari you could win back

£1,211 /month

Growth AI+ is £199/month, about 6.1x what you'd pay.

Start a free 14-day trialOr book a demo with our founder
How we work this out

Each line is volume × the share lost × the share that would have paid × your average value. The starting figures are a typical example for shops and online stores; change them to match yours.

  • Every WhatsApp, SMS, Instagram and Facebook message lands in one inbox and gets an instant reply. We assume 70% are saved.
  • Automatic reminders when customers are due back. We assume 25% of those who would have drifted away rebook.
  • Havari AI answers calls you can't and can follow up by text afterwards. We assume 60% of those callers still book.

These are estimates, not a guarantee.

Why we built Havari

Two minutes from our founders on why shops and online stores lose customers they never knew they had, and what we do about it.

How Havari plugs every gap

Each problem the calculator found has a fix that runs on its own once it's set up.

✕ Slow or missed messages

✓ WhatsApp, SMS, Instagram and Facebook in one inbox, with instant AI replies

✕ Customers who drift away

✓ Automatic reminders when they're due, by SMS, WhatsApp and email

✕ Missed calls

✓ Havari AI answers when you can't and books them in

🛒

Recover Abandoned Baskets

Send automated SMS reminders to customers who left items in their basket. Recover up to 30% of abandoned sales with well-timed messages.

🏷️

Flash Sales & Promotions

Announce limited-time offers and flash sales instantly. Create urgency with countdowns and exclusive discount codes.

📦

Order Updates

Keep customers informed with dispatch notifications, delivery updates, and tracking links.

Havari AI for Retail & E-commerce

An AI teammate that never misses a customer

Shoppers want answers now, at 9pm on a Sunday as much as on a Tuesday morning. Havari AI picks up every call and message so no sale slips away.

Answers your calls

Answers the phone 24/7 with your stock, delivery and returns policies to hand.

  • Where's my order? Checks the details and explains next steps
  • Store hours, stock questions and click-and-collect
  • Takes a message for the team when a person is needed

Makes calls for you

Calls customers back so your team doesn't have to.

  • Follows up high-value abandoned baskets
  • Confirms large orders and delivery slots
  • Calls back missed calls within minutes

Replies to every message

Replies to SMS, WhatsApp, Instagram and Messenger in seconds.

  • Answers product, sizing and delivery questions
  • Sends order and returns information on request
  • Tags and routes complaints to the right person
Try Havari AI free for 14 daysHow Havari AI works

What your customers will see

Ready-made templates for shops and online stores. Change the wording to suit you, then let them send automatically.

SMS · Flash Sale Alert

Hi {FirstName}! 🔥 24-HOUR FLASH SALE: 40% off everything! Use code FLASH40 at checkout. Shop now: {Link}

SMS · Basket Reminder

You left something in your basket! Complete your order today and get FREE UK delivery with code FREEDEL: {Link}

SMS · Back in Stock

Good news {FirstName}! The {Product} you wanted is back in stock. Grab it before it's gone: {Link}

WhatsApp

WhatsApp for rich, interactive shopping experiences

  • Order Tracking. Send real-time delivery updates with rich notifications so customers always know where their order is.
  • Product Showcases. Share product images, videos, and catalogues directly in WhatsApp to drive impulse purchases.
  • Customer Service. Handle returns, size queries, and complaints in a two-way WhatsApp conversation — no hold music.
More about WhatsApp →

Email

Email marketing that drives repeat sales

  • Order Confirmations. Instantly send branded order confirmations and dispatch updates with tracking links.
  • Newsletters & Lookbooks. Showcase new arrivals, seasonal collections, and curated product picks to your subscriber list.
  • Abandoned Cart Recovery. Re-engage shoppers who browsed but didn't buy with personalised follow-up emails.
More about Email →

Instagram

Instagram DMs that turn browsers into buyers

  • Product Enquiries. Answer sizing, stock, and price questions the moment someone DMs a product post or reel.
  • Story Reply Conversion. Turn story replies and comment DMs into a real sales conversation before the moment passes.
  • Order Support. Handle order status, returns, and exchange questions without customers ever leaving Instagram.
More about Instagram →

Messenger

Messenger for browsing-to-buying in one chat

  • Shop Follow-Ups. Follow up on Facebook Shop views and cart activity with a friendly nudge to complete the sale.
  • Click-to-Messenger Ads. Turn ad clicks straight into a live sales conversation instead of a bounce off a landing page.
  • Restock Alerts. Message customers the second an out-of-stock item they asked about is back available.
More about Messenger →

More ways shops and online stores use Havari

💯

Seasonal Campaigns

Launch Black Friday, Christmas, Boxing Day and January sales with SMS campaigns that get opened within minutes.

🎁

VIP Customer Programmes

Reward loyal customers with early access, exclusive discounts, and personalised offers via SMS.

🔄

Re-engagement

Win back lapsed customers with comeback offers and personalised product recommendations.

🔔

New Product Launches

Create buzz for new products with instant SMS alerts to your subscriber list. Drive first-day sales.

📥

One shared inbox

Calls, SMS, WhatsApp, email, Instagram and Facebook messages in one place, so nothing gets missed.

🤖

AI that answers for you

Havari AI answers calls and messages day and night, books appointments and hands over when a person is needed.

⏰

Automatic reminders

Reminders, follow-ups and review requests that send themselves at the right time.

📤

Campaigns people read

Send offers and updates by SMS and WhatsApp, which get opened far more often than email.

🗂️

Built-in CRM

Every customer, conversation and booking in one record your whole team can see.

🔌

Works with your software

Import from a spreadsheet or connect your CRM and booking tools, so reminders use the data you already have.

Questions

How long does it take to set up?

Most businesses are sending their first messages the same day. Import your customers from a spreadsheet or connect your existing software, pick a template and switch it on. We'll help you do it if you'd like.

Can I keep my existing phone number?

Yes. You can move your number to Havari, or use a new UK number alongside it. Your customers won't notice any change.

Is there a contract?

No. Plans are monthly and you can cancel at any time. Every plan starts with a free 14-day trial and no card is needed.

Is it UK GDPR compliant?

Yes. Havari is a UK company, opt-outs are handled automatically on every channel, and your data is stored securely.

What if I need help?

You'll speak to a real person in the UK. Reply to any email from us or call us on 0333 1888 388.

Start winning back £1,211 a month

Try everything free for 14 days. We'll help you set it up so it's working for shops and online stores like yours from day one.

Start your free trialBook a demo

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